Customer Service
The Environment
You can expect us to:
Act in an ethical and sustainable manner in all aspects of our business
Adhere strictly to our environmental policy
(copy available on request)
Health & Safety
You can expect us to:
Adhere strictly to our Health & Safety Policy
(copy available on request)
Training
You can expect us to:
Meet all our staff’s needs
Train our staff fully in their roles
Ensure our customer contact teams are aware of customers needs
Deliveries
You can expect us to:
Provide prompt deliveries
Notify if a delivery is going to be late
Fully train our delivery drivers in operation and customer service
Run a fleet of vehicles that will meet the Euro 5 emissions test
Products
You can expect us to:
Offer a comprehensive level and range of high quality stocks
Provide excellent product knowledge
Produce instant technical literature on all stock products
(hard or electronic copy)
Attach COSHH certificates to delivery/collection notes on all stock items on request
Pricing
You can expect us to:
Provide a value for money price structure
Supply prompt and efficient pricing
Offer better value alternative products
Payment
You can expect us to:
Provide flexible methods of payment
Present monthly statements
Produce clear and accurate invoices